Our no-refund policy, and what happens when a club closes.
This page explains our no-refund policy, and what happens to a booking, membership or program session when a club closes.
A minimum of 24 hours' notice is required to reschedule your booking.
Only one-time rescheduling is allowed, with timely notice.
If a reservation is made within 24 hours of the appointment time, it is considered final and cannot be cancelled or rescheduled.
No refunds are provided at Brampton or Burlington under any circumstances.
If you do not show up, you are charged.
Offline booking in Brampton and Burlington: pay by e-transfer in response to the message received from BATTS within 20 minutes of booking, or the booking will be cancelled automatically. When transferring, include your booking name, the booking date and time, and your mobile number.
Brampton and Burlington: a court is for up to 5 people only. Each extra person pays an additional fee.
Membership fees are non-refundable.
If a club has to close unexpectedly, for a holiday, maintenance or weather, we reschedule the bookings, memberships and program sessions scheduled for that day. No refund will be provided in this case.
Call the reception at your club. Brampton: 905-670-2016. Burlington: 289-337-8899.
Last updated: September 28, 2026